Frequently Asked Questions (FAQs)

What is Diamond Parks?
Diamond Parks is a family entertainment centre in Lohegaon, Pune, founded in 1999. It offers a water park, an adventure park, a kids' play zone, carnival games, camping, and dining, all at a single destination.

How long has Diamond Parks been operating?
Diamond Parks has been operating for over two decades since its founding in 1999.

What makes Diamond Parks unique?
Diamond Parks combines a water park with five pools and over 20 water rides, an ERCA-certified adventure park, a dedicated kids' zone, carnival games, camping, and three dining outlets, all approximately 30 minutes from Pune Airport.

Is Diamond Parks certified?
Yes, Diamond Parks is ISO 9001:2015 certified and has been recognised as Pune's No. 1 Edutainment Destination at the EGN Education Leadership Summit and Awards.

How far is Diamond Parks from Pune city?
Our park is a short drive from Pune city and only around 10 km from Pune International Airport, making it easily accessible.

Is Diamond Parks suitable for all age groups?
Absolutely, our park has something for everyone, from toddler-friendly zones and carnival games to thrilling water rides and adventure activities for adults.

About Our Water Park

What water rides are available at Diamond Parks?
Diamond Parks features rides such as the Zipper, Mat Racer, and more across five pools, offering over 20 splashing attractions for all ages.

Does Diamond Parks have a wave pool?
Yes, our Waves pool spans over 30,000 sq. ft. and simulates ocean-like waves with session timings at 1:00 PM to 1:30 PM and 4:00 PM to 4:30 PM.

Is the Mat Racer suitable for the whole family?
Our Mat Racer has three lanes where guests race down a high-speed slide into a four-metre deep pool, making it one of the most popular rides for thrill-seekers.

Is there a safe area for young children in the water park?
Yes, our Family Pool and Kids Pool both feature a shallow depth of approximately 1.5 ft., with trained lifeguards on duty at all times for little ones' safety.

Are lifeguards stationed at the water park?
Absolutely, our certified lifeguards are stationed at every water park attraction to ensure guests can enjoy rides safely and promptly.

What swimwear is allowed at the Diamond Parks water park?
Only Nylon, Lycra, or Synthetic swimwear is permitted on our slides and attractions; regular clothing, sarees, and jewellery are not allowed.

Can I bring outside food into the water park at Diamond Parks?
Outside food and beverages are not permitted, though special baby food, fruits, and certain soft foods such as dal khichdi and kheer are allowed as exceptions.

About Our Adventure Park

What activities are available at the Diamond Parks Adventure Park?
Our Adventure Park offers Zipline, Trampoline, Snook Ball, Archery, Penalty Kick, Rocket Bungee, Sky Rope Course, and Ground Rope Course, catering to around 16 thrilling activities for adults.

Is the Zipline at Diamond Parks safe for kids?
Yes, our Zipline in Lohegaon is safe for both kids and adults, with certified staff ensuring safety throughout the experience.

What is the Sky Rope Course at Diamond Parks?
Our Sky Rope Course is an elevated adventure challenge where guests navigate unpredictable heights, obstacles, and ropes amidst nature, supervised by certified park rangers.

Are the adventure park staff certified?
Yes, our Park Rangers are seasoned mountaineering experts and our Adventure Park holds ERCA (European Rope Course Association) certification, following all established safety standards.

Is Archery suitable for corporate team events?
Absolutely, our Archery range is ideal for both individuals and corporate teams, offering a strategic and focused activity that builds concentration and coordination.

What is Snook Ball at Diamond Parks?
Our Snook Ball blends the tactics of snooker with the physical fun of football on a life-size baize, and can be played individually or in teams.

What safety gear is required for adventure activities?
Shoes are compulsory for all adventure activities at our park; additional safety equipment is provided by our trained staff for rope-based activities.

About Our Kids AC Play Zone

What is Hop-A-Little at Diamond Parks?
Hop-A-Little is our air-conditioned indoor kids play zone in Lohegaon, designed for toddlers and children with 19 safe, engaging activities in a vibrant, family-friendly environment.

What age group is Hop-A-Little suitable for?
Our Hop-A-Little is designed for children aged 1 to 12 years with a maximum height of 152 cm, and children under 3 years must be accompanied by an adult.

Are socks required for Hop-A-Little at Diamond Parks?
Yes, socks are mandatory for children in our Hop-A-Little play zone and are available for purchase inside the park.

Can Hop-A-Little be booked for a birthday party?
Yes, our Hop-A-Little zone is an ideal setting for birthday celebrations, offering a cosy and laughter-filled atmosphere for family functions in Lohegaon.

Is wet clothing allowed in the Hop-A-Little zone at Diamond Parks?
No, wet clothing is not permitted in our Hop-A-Little play area; children must change into dry clothes before entering.

About Our Carnival Games

What carnival games are available at Diamond Parks?
Our Carnival Games section features Rebounce, Hangman, Basketball, Smash the Can, and Stand a Bottle, all designed to bring nostalgic fun and friendly competition.

Can you win prizes at the carnival games at Diamond Parks?
Yes, guests can win prizes such as teddy bears and other rewards at various games in our Carnival Games section, making every win extra special.

Are the carnival games suitable for all ages?
Absolutely, our carnival games are enjoyed by guests of all ages and are a great way to create lasting memories with friends and family.

About Our Camping

Does Diamond Parks offer camping?
Yes, Diamond Parks offers camping packages including our Classic, Classic Plus, and Elite packages, perfect for a fun outdoor escape from the city.

What does the Classic camping package include at Diamond Parks?
Our Classic Package includes tents with beddings, high tea, breakfast, and dinner, making it a budget-friendly yet adventurous outdoor stay.

What does the Classic Plus camping package at Diamond Parks include?
Our Classic Plus Package includes a cosy tent stay, high tea, dinner, breakfast, and access to both our Water and Adventure Parks.

What is the Elite camping package at Diamond Parks?
Our Elite Package includes tents with beddings, access to our Water and Adventure Parks, high tea, breakfast, dinner, and a limited veg and non-veg barbecue.

Is camping at Diamond Parks suitable for groups?
Yes, our camping facilities are well-suited for groups, friends, and families looking for a memorable night under the stars near Pune.

About Our Dining

What dining options does Diamond Parks offer?
Our park has three dining spots: Copa De Colina (a hilltop multi-cuisine restaurant and bar), Jungle Cafe (a pure veg jungle-themed cafe), and Snack Shack (a quick bites centre).

Where is Copa De Colina at Diamond Parks?
Our Copa De Colina is a hilltop multi-cuisine restaurant and bar offering sweeping views of Lohegaon, Pune, and a wide range of Indian and continental dishes.

Is there a vegetarian-only restaurant at Diamond Parks?
Yes, our Jungle Cafe is a pure vegetarian, jungle-themed cafe nestled in nature, ideal for guests looking for a peaceful and wholesome dining experience.

Is there a quick-bite option at Diamond Parks?
Yes, our Snack Shack is a pocket-friendly quick bites centre, perfect for a fast, tasty pit stop between rides and activities.

About Our Catering

Does Diamond Parks offer catering services?
Yes, our catering arm, Halo Kitchen, provides outdoor catering and tiffin services in Lohegaon and Pune for both individual and corporate clients.

What occasions does the outdoor catering service at Diamond Parks cover?
Our Halo Kitchen outdoor catering caters to a wide range of occasions, including corporate events, birthdays, anniversaries, and weddings with hygienic, customised meals.

Does Diamond Parks offer a tiffin service?
Yes, our Halo Kitchen tiffin service delivers homely, hygienically packed meals to your corporate doorstep with professionalism and punctuality.

How do I enquire about catering services at Diamond Parks?
You can reach out to our team directly via the contact form on our website or call our help desk at +91 77 2000 6622 to discuss your catering requirements.

About Corporate Outings

Can Diamond Parks host corporate team outings?
Yes, Diamond Parks specialises in creating memorable corporate outings with flexible and customised packages for teams ranging from 10 to 500 or more employees.

What facilities does Diamond Parks offer for corporate events?
Our corporate offering includes meeting and conference rooms with AV equipment, multi-cuisine dining, high-speed connectivity, sound systems, parking, valet service, and on-site medical support.

How far in advance should a corporate outing at Diamond Parks be booked?
For small groups, booking 2 to 3 weeks in advance is sufficient; for larger teams or peak season, we recommend reserving at least 1 to 2 months ahead.

Does Diamond Parks offer transport for corporate groups?
Yes, we can arrange shuttle buses or vans depending on team size and pickup location; transport costs are tailored to your specific quote.

Is unlimited food available for corporate events at Diamond Parks?
Yes, our corporate packages include unlimited meals, snacks, and beverages, allowing HR teams to plan with no hidden costs.

What happens if it rains during a corporate outing at Diamond Parks?
Our team ensures the fun continues with weather-friendly activities and indoor backup plans so your corporate event is never disrupted.

Does Diamond Parks offer bulk discounts for corporate bookings?
Yes, we offer special corporate rates and group discounts based on team size and inclusions.

About Events and Venues

Can Diamond Parks host private events and weddings?
Yes, our park has a capacity exceeding 4,500 guests and offers seven-plus magnificent lawns, making it an exclusive venue for birthdays, weddings, graduations, and more.

What types of events has Diamond Parks hosted?
Our venue has hosted music concerts, award ceremonies, movie promotions, album launches, college functions, talent shows, graduation parties, and destination weddings.

How many lawns does Diamond Parks have for events?
We offer seven or more magnificent lawns to choose from, each providing a stunning backdrop for any celebration or gathering.

What guest facilities are available at Diamond Parks?
Our facilities include ample parking, locker and bag rental, a hilltop restaurant, a multi-purpose in-house store, washrooms, and dedicated changing rooms.

About Our Facilities and Safety

What safety measures are in place at Diamond Parks?
Our safety measures include certified lifeguards at every water park attraction, first-aid kits, daily maintenance checks, on-call ambulance services, ERCA-certified adventure park staff, and zero incident days since opening.

Is there an ambulance service available at Diamond Parks?
Yes, immediate ambulance services are available on-call throughout the day, and our park maintains a remarkable track record of nearly 25 years with zero incident days.

What is the ticket and height policy for children at Diamond Parks?
Children below 2.5 ft. enter free of charge, children between 2.5 and 4 ft. require a child ticket, and anyone above 4 feet is charged the adult rate.

Are outside food and drinks allowed at Diamond Parks?
Outside food and beverages are not permitted inside our park, except for special baby food, fruits, and select soft foods like dal khichdi and kheer.

What items are restricted at Diamond Parks?
Our park does not allow weapons, sharp objects, glass containers, outside alcohol, drugs, pets (except service animals), or regular diapers in pools.

What is the refund policy at Diamond Parks?
Our policy does not permit refunds under any circumstances; all payments are irrevocable, non-refundable, and non-creditable, and passes cannot be cancelled, transferred, or postponed.

Are lockers available at Diamond Parks?
Yes, lockers are available on a rental basis inside our park; guests are advised not to leave valuables unattended and to avoid wearing jewellery during water activities.

Do children under 12 need to be accompanied by an adult at Diamond Parks?
Yes, all children under 12 must be accompanied by an adult at all times within our park.

Our Contact Details

How can I contact Diamond Parks?
You can reach our team at +91 77 2000 6622 or write to us at sales.online@diamondparks.com.